Frequently Asked Questions
Everything you need to know about shopping with Froy
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the contiguous United States. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that some oversized furniture or custom items may be subject to a restocking fee.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. Shipping rates and delivery times for Canadian orders are calculated at checkout based on weight and destination.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options through PayPal, Apple Pay, and Google Pay.
Can I cancel or modify my order after it has been placed?
We process orders quickly to ensure fast delivery. You can cancel or modify your order within 1 hour of placement by contacting our support team. After that window, the order may already be in the fulfillment process.
Are your products covered by a warranty?
Yes, many of our products come with a manufacturer's warranty. The duration and coverage vary by brand and item type. Please refer to the specific product page or contact us for detailed warranty information.